Cancellation & Refund Policy
At fantasytiiger, we strive to provide a smooth and enjoyable experience for all our users. However, we understand that there may be times when you need to cancel your participation or request a refund. Below are the terms and conditions regarding cancellations and refunds.
1. User-Initiated Cancellations
Before Contest Start: You can cancel your entry into a contest prior to its start, provided it's within the allowed cancellation period mentioned on the contest details page. Upon successful cancellation, your entry fee will be returned to your account balance.
After Contest Start: Once a contest has begun, cancellations are not allowed, and entry fees become non-refundable as contest outcomes rely on real-time player performance.
2. Cancellations by fantasytiiger
Insufficient Participation: If the required number of participants is not reached, fantasytiiger reserves the right to cancel the contest. In such cases, entry fees will be fully refunded.
Technical Issues: Should the contest experience technical difficulties, server issues, or unexpected interruptions, fantasytiiger may cancel the contest and refund all participants.
Violation of Rules: If a contest is canceled due to a breach of our Fair Play Guidelines or other platform rules, those involved in violations may not be eligible for a refund.
3. Refund Policy
Eligible Refunds: Refunds may be granted in the following circumstances:
- The contest is canceled by fantasytiiger.
- You cancel your entry before the contest begins.
- There was an error with billing or payment.
Refund Process: Refunds will be credited to your fantasytiiger account balance. You can use this balance for future contests or request a withdrawal according to our withdrawal policies.
Non-Refundable Situations: Refunds will not be granted in the following situations:
- Disqualification due to violation of rules.
- Losses due to in-game performance of players.
- Refund requests made after the contest has started or concluded.
4. Withdrawing Your Balance
Withdrawal Requests: You can request a withdrawal of your account balance at any time, as long as you meet the minimum withdrawal requirements outlined on our platform.
Processing Time: Withdrawal requests are typically processed within 3-5 business days.
Fees: A small processing fee may be applied to withdrawals, which will be clearly displayed during the withdrawal process.
5. How to Request a Cancellation or Refund
Contact Support: If you wish to request a cancellation or refund, please contact our support team at [your contact email]. Be sure to include your account details, contest information, and the reason for your request.
Review Process: Our team will review your request and get back to you within 24-48 hours.
6. Policy Updates
fantasytiiger reserves the right to update or modify this Cancellation & Refund Policy at any time. Changes will be posted on this page, and we encourage users to review this policy periodically.
7. Contact Us
If you have any questions about this Cancellation & Refund Policy, please contact us at [email protected].